Frequently Asked Questions
Discover everything you need to know about our artisanal rugs, furniture, and home decor.
What is the typical shipping timeline for furniture and rugs?
In-stock furniture and rugs typically ship within 2-4 weeks. For custom or made-to-order pieces, lead times vary by artisan and will be specified on the product page.
Do you offer professional rug cleaning and repair services?
Yes, we provide expert rug cleaning and restoration services through our dedicated workshop. Our specialists handle everything from stain removal to structural repairs for antique and modern rugs.
What is your return policy for home decor and textiles?
Most home decor items and textiles can be returned within 30 days of delivery, provided they are in original condition. Please note that custom furniture and final sale items are non-returnable.
Are your products ethically sourced?
Sustainability and ethics are at our core. We partner with global artisans and organizations like GoodWeave to ensure our rugs and furniture are produced under fair labor conditions and using environmentally conscious methods.
Can I request a sample of a rug or fabric before purchasing?
We offer swatches for many of our signature rug collections and upholstered furniture lines. You can order these directly through the product page to see the color and texture in your space.
Do you offer White Glove Delivery for large items?
Yes, White Glove Delivery is available for most furniture items. This service includes scheduled delivery, room-of-choice placement, assembly, and removal of all packaging materials.